FAQ
Quick answers about orders, refills, and ingredients.
What makes your soap "natural"?
Our soaps are made with natural ingredients, essential oils, and sustainable, eco-friendly resources. We avoid
synthetic chemicals, dyes, and harsh detergents that can irritate the skin or harm the
environment.
How do I use the foaming natural liquid soap?
Simply pump the foaming dispenser once or twice to release the soap foam, then apply to hands or body. A
little goes a long way with foaming soap—just a few pumps should be enough for a full lather. Rinse thoroughly
with warm water.
Why does my soap seem watery or not foam up well?
Foaming soap relies on a special dispenser that helps create a lather. If your soap is watery or doesn't foam
properly, it could be due to a few things:
- Old dispenser: The pump may not be functioning properly, or it could be clogged. Try cleaning the pump or replacing it
- Too much water added: If you've diluted your soap, this can affect its foam. Stick to the recommended ratios when mixing.
Can I dilute my natural foaming soap?
Yes, you can dilute your soap if you'd like, but keep in mind that doing so can affect the lather and
effectiveness. If you find the soap too thick, try adding a small amount of water, but not too much! Test
until you find the right balance that works for you.
Why does my foaming soap smell differently?
Natural soaps rely on essential oils for fragrance, and their scent can change slightly due to:
- Ingredients: Each batch may have subtle variations based on the season or the supplier
- Storage conditions: Storing your soap in a warm or sunny area can cause the essential oils to evaporate or alter the scent
- Age of the soap: Over time, the the fragrance may naturally fade, but the soap will still work effectively
Is foaming soap less effective than regular liquid soap?
No, foaming soap is just as effective as regular liquid soap. The difference lies in the texture and the
method of application. The foam still contains all the active ingredients to clean and nourish your skin—just
in a lighter, airier form.
Why is my skin feeling dry after using the soap?
Our natural soaps are usually more gentle on the skin, but here are a few possible reasons for dryness:
- Water temperature: Hot water can strip natural oils from your skin, causing dryness. Try using lukewarm water.
- Very sensitive skin: Some essential oils or natural ingredients may cause irritation for sensitive skin. Try testing the soap on a small area first, or opt for a gentler formula.
How do I prevent my foaming dispenser from clogging?
Foaming dispensers can sometimes clog if soap residue builds up. To prevent this:
- Clean regularly: Rinse the pump with warm water every so often to remove any soap buildup.
- Use only the recommended soap: Other types of liquid soap may not work well in foaming dispensers
- Store upright: Keeping the dispenser upright helps prevent clogging of the nozzle
Can I use foaming soap on my face?
Yes, our foaming natural liquid soap is gentle enough for facial use. However, if you have sensitive or
acne-prone skin, it’s best to check the ingredients for potential irritants, like certain essential oils. You
may want to choose a formula specifically designed for facial use
Are your foaming soaps safe for children?
Yes, our natural foaming soaps are safe for children, but always supervise young children while washing their
hands or face. We recommend testing the soap on a small patch of skin first, especially if your child has
sensitive skin.
How long will my foaming soap last?
The lifespan of your foaming soap will depend on the frequency of use and the size of your dispenser. On
average, a 250ml bottle can last up to 2-3 weeks for one person with regular use.
What should I do if I have an allergic reaction to the soap?
If you experience an allergic reaction such as redness, itching, or irritation, immediately discontinue use.
Rinse the affected area with water and apply a soothing, fragrance-free moisturizer. If symptoms persist,
consult a healthcare professional.
Can I refill my foaming soap dispenser?
Yes! Our natural foaming soaps are perfect for refilling dispensers. Just pour the liquid soap into the
dispenser, and you’re ready to go. We encourage refilling to reduce plastic waste!
Can I use the foaming soap on other areas besides hands?
Absolutely! Our foaming natural liquid soap can be used for body washing, face cleansing, and even as a gentle
hand wash in the kitchen. Beyond that, with some modification, it can be used for other household applications such as laundry, washing dishes, and as an all-purpose cleaner. It's versatile and effective for all areas of your personal care routine.
Where should I store my foaming soap?
Store your foaming natural liquid soap in a cool, dry place away from direct sunlight or excessive heat to preserve its quality and fragrance.
Do you ship?
Yes. Shipping options are shown at checkout (and pickup may be available locally).
Are your products scented?
Some items are unscented. Our foaming soaps are optionally fragranced with essential oils.
Can I return an order?
See Shipping & Returns for the latest policy.